Patient Information

What to Expect at a Veterinary Appointment

Learn what you can expect at your first appointment. This will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We are proud to serve pet owners in Dallas. We are dedicated to serving you and your pet by providing experienced, compassionate veterinary care.  

We are passionate about preventative care, client education, and providing comprehensive emergency care. We also serve clients from Addison, Plano, Carrollton, Frisco, Lewisville and Farmers Branch.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith cost estimate of our services before treating your pet. That said, unforeseen circumstances may arise that impact your final bill. 

  We will always review our written estimate with all clients before they leave our facility. A deposit based on our estimate is required before any further treatment is administered.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, an upfront deposit is needed with payment due in full when your pet is discharged. 

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once your pet has been examined by our veterinarians, we will provide an estimate for treatment, so a treatment plan can be determined.

  If further hospitalization, diagnostics or surgery are needed, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you complete pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.